Carnegie Mellon University, Pittsburgh, PA
Masters of Human-Computer Interaction
University of Chicago Web Services, Chicago, IL
Interaction Designer | July 2014 - Present
Followed a goal-directed design process to to create optimal user experiences for custom applications and websites for entities and organizations across the University. Conducted stakeholder and user research, defined key workflows, created wireframes and prototypes, and iterated based on user feedback. For websites, defined and refined information architecture and made content recommendations.
Freelance Designer | June 2013 - July 2014
Worked with clients to plan and design websites that are engaging and easy to use. Created other digital and print assets to bolster client marketing efforts.
Elevate Studios, Chicago, IL
User Experience Designer and Researcher | January 2013 - May 2013
Created and tested a prototype for new features of a restaurant deal website. Led and coordinated all aspects usability testing including recruitment of 12 participants, drafting of test plan, management of all test logistics, and facilitation of usability tests. Composed a usability test report with findings and recommendations, which was presented to the client.
Blue Cross Blue Shield of Illinois, Oklahoma, New Mexico, and Texas, Chicago, IL
User Experience Designer | August 2012 - January 2013
Collaborated with internal teams to define requirements for the new Blue Access for Members (BAM) member portal. Created wireframes and paper and functional prototypes for new or redesigned portal features. Planned and facilitated usability tests. Summarized usability test results (through toplines and highlight videos) and recommended changes to internal teams.
Chapin Hall at the University of Chicago | Chicago, IL
Communications Associate | May 2008 - June 2010
Copyedited and produced print and web communications materials. Managed and wrote web content. Planned and executed email marketing campaigns. Planned and produced monthly policy forums. Received promotion within 6 months of employment.
My Building Doesn't Recycle | Chicago, IL
Founder, Project Lead, User Experience Designer | June 2014 - Present
Led a team of developers and other volunteers at Chi Hack Night to create an app that crowdsources resident reports that high-density apartment buildings in Chicago are NOT providing recycling services. Conducted stakeholder interviews, engaged community partners to develop and validate the crowdsourced reporting concept. Created prototypes, conducted usability testing, and refined the app.
Since My Building Doesn't Recycle's release in February 2015, the site has over 3,500 individual reports from over 2,400 unique addresses. My Building Doesn't Recycle has been covered in many media outlets including WBEZ's Tech Shift and Curious City, as well as The Chicago Tribune and NBC 5. In response to the large volume of resident reports collected on the website, in July 2016, the City of Chicago updated the 20-year old high-density recycling law that it had not been enforcing. The updated law went into effect in January 2017 and the city created a new 311 service code that residents can use to report that their buildings are not providing recycling services.
Stakeholder and user interviews, competitive analysis, personas, storyboards, card sorts, usability testing
Design strategy, user flows, process maps, wireframes, prototypes
Axure, Adobe CC, HMTL, CSS